Server Administration Service

Regular support is free and covers problems on our infrastructure — network, power, host availability. Administration Hours is engineer work inside your server or on your equipment, performed at your request.

Yes — that's exactly what this service is for. You keep the low price of an unmanaged plan and pay for engineer time only when you actually need it.

Billing is per hour with a 1-hour minimum. Each started hour is billed in full. You receive an estimate and pay before work starts; if the task turns out to need more time than estimated, we inform you, and continue, after the work is done you will be billed for the additional hours. If the task takes less time than paid, the unused hours are credited to your account balance.

Yes — indicate your preferred time window in the ticket (at least 24 hours ahead), and we'll confirm the slot.

Yes — within our working hours (Mon–Fri, 09:00–21:00 Moldova time), an engineer is assigned as soon as your payment arrives.

Yes — up to 5 domains and 20 GB of total data. If your migration exceeds either limit (for example, 6 small domains, or a single 30 GB domain), it's performed as paid Administration Hours. We'll tell you the estimated hours before any payment.

Yes. Administration work outside general hours — on weeknights (21:00–09:00) and weekends — is available at €100/hour if you request it in advance. This is ideal for maintenance windows, reboots, and migrations that need to happen when your traffic is lowest.

Yes — if you need regular management rather than one-off tasks, check our Managed VPS. Administration Hours is designed for occasional, on-demand work.