faq-post

Two-factor authentication (2FA) is a security mechanism that requires users to verify their identity through two independent factors before gaining access to an account: something they know (a password) and something they have (a time-based one-time code from an authenticator app). Enabling 2FA on your AlexHost account means that even if your password is compromised […]

Adding a domain to cPanel means registering an additional domain name within your hosting control panel so that the server knows where to route incoming requests and where to serve files from. In cPanel, this is handled through the Domains or Addon Domains interface, which creates a dedicated document root directory, configures the virtual host […]

Bring Your Own IP (BYOIP) is the practice of announcing a block of IP addresses you own — registered under your organization in a Regional Internet Registry (RIR) such as RIPE NCC — through a third-party network provider's BGP infrastructure. AlexHost enables this on its own autonomous system, AS 200019, allowing you to use your […]

DNS (Domain Name System) is the foundational protocol that translates human-readable domain names — such as www.example.com — into machine-readable IP addresses that servers use to route traffic across the internet. Without a properly configured DNS service, your domain is unreachable, your email fails to deliver, and your SSL certificates cannot validate. This guide walks […]

AlexHost offers a 30-day money-back guarantee on eligible hosting services, allowing customers to request a full refund within 30 calendar days of the transaction date — no lengthy justification required. This window applies to first-time purchases of qualifying products and covers the base service cost, subject to the specific deductions and exclusions detailed below. Understanding […]

Port speed on a dedicated server defines the maximum rate at which data can be transmitted between your server and the upstream network. At AlexHost, the default allocation for Dedicated Servers is 300 Mbps, included in the base plan. For workloads demanding higher throughput, a 1 Gbps upgrade is available in three distinct configurations: Shared, […]

Dedicated server provisioning is not instantaneous. From order verification through hardware assembly, OS installation, network configuration, and quality assurance, the full deployment cycle typically spans 4 to 24 hours, and in complex custom configurations, it can extend beyond that. Understanding each phase — and what drives its duration — allows you to plan deployments accurately […]

Kernel-based Virtual Machine (KVM) is a full virtualization solution built directly into the Linux kernel as a loadable module. It transforms the Linux kernel itself into a Type-1 (bare-metal) hypervisor by leveraging CPU hardware extensions — Intel VT-x or AMD-V — to execute guest workloads with near-native performance and strict hardware-level isolation. Unlike hosted hypervisors […]

Understanding exactly how your hosting provider handles backups is not optional — it is a foundational requirement for any serious infrastructure decision. AlexHost maintains a structured, tiered backup policy that varies by service type, with clearly defined responsibilities for both the provider and the client. This guide covers every aspect of that policy: backup frequency, […]

Selecting the optimal operating system (OS) for your Virtual Private Server (VPS) is crucial for maximizing performance, security, and compatibility with your specific application needs. AlexHost offers a diverse range of operating systems, from popular Linux distributions to Windows Server, each tailored to meet the needs of developers, enterprises, and security professionals. This guide explores […]